Questions, answered straight.

Send the quote form with what you're moving, where it is and where it needs to go. You get a fixed price by email within one business day — usually the same day if you send it before noon. That price is the price for the job as described; it only changes if the job changes.

No. You can book and pay for a single delivery as a guest. An account adds saved addresses, shipment history and downloadable invoices — worth it if you ship more than once.

A day ahead is comfortable for most jobs. Same-day is often possible — call dispatch and we'll tell you honestly whether it fits the day's runs.

Yes, up until the driver is dispatched for pickup. Reply to your confirmation email or message us on WhatsApp with your waybill number.

The moment your booking is confirmed, the system issues a waybill number — it looks like JDC-2026-04871 — and sends it to you by SMS and email. That number tracks the job for its whole life.

Packing at origin, transport, unpacking in the room you choose, installation and setup where applicable, and removal of all packaging. You're left with the item in place, not a pile of cardboard.

If nobody is available to receive the delivery, the goods are returned to the original pickup location. JD Carriers does not store or warehouse merchandise. An additional return trip fee may apply. The driver will call the number on the booking before leaving, so keep that phone reachable.

Windows update live while the vehicle is on the road, based on the actual run. If the window moves, you get an SMS — you should never find out by waiting.

Cash on delivery. The driver collects the agreed amount when your item is handed over — that is the only payment method we accept, for households and businesses alike.

Every job is invoiced with our company registration details on it, so it can be used for business filing and expense records. TODO — confirm whether invoices are issued automatically by email or on request.

No. Nothing is collected at booking — the full amount is due to the driver at delivery. If a job is cancelled before we set out, there is nothing to refund.

Companies with regular collections can arrange a standing rate rather than quoting job by job. Send an enquiry from the For Business page and we will set it up. Payment is still cash on delivery.

Yes. Once your goods are cleared, we collect them from the port and deliver them to you the same day. Clearance and brokerage stay with you or your broker — we handle the collection and the delivery, documented with a waybill, a tracking log and proof of delivery.

Yes — a fixed run between your sites on the days you choose, with proof of delivery at each drop. Loads need to fit one truck, so we will talk through volume before setting a schedule.

A standing rate for your regular runs, saved collection points, and a portal view of every job your company has moved with us.